Support
Stuck? We will get you moving.
Most problems are quick to fix. Start with the answers below, or email us.
A post failed on one account+
Open the post and retry just that account. The other accounts, and what already went out on them, stay untouched.
An account stopped working+
Refresh the connection, or reconnect it. If the problem still persists, disconnect the connection and connect again. Or, reach out to us.
Billing, trials and refunds+
Our refund policy covers the details. If your case is not covered, email us and we will look at it.
My Discord channel stopped receiving posts+
If the webhook or channel was deleted in Discord, the next post fails with a message asking you to reconnect. Choose Add to Discord again to connect it.
My Pixelfed post was refused+
Every Pixelfed post needs an image or a video. Add one, or keep the post as a draft until you have it.
My Lemmy post will not schedule+
Every Lemmy post needs a title. The Title box appears when a Lemmy account is picked. Lemmy posts also do not take videos.
I cannot add another connection+
Each connected account, profile, page, group channel or community counts as one connection, and your plan sets how many you can have. Disconnect one you no longer use, or archive one to free up a slot, or compare plans on the pricing page. You will no longer be able to schedule posts for accounts that have been archived or disconnected.
How do I create a poll?+
Polls work on Telegram and Discord. Your post text becomes the question, with 2 to 10 answers.
Changing my plan+
Plan changes live under Billing in your dashboard settings. If something looks wrong, email us.
Before you write
These help us fix things in one reply:
- The email you signed up with
- Which platform or account is involved
- What you expected, and what happened instead
- A screenshot or the time it happened, if you have one